FAQs

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Here are some answers to our most frequently asked questions.

Earning AIR MILES Reward Miles

Do I have to provide my own AIR MILES Collector number in my BMO Sobeys AIR MILES Mastercard application?

You can provide any valid AIR MILES member number as the number you want associated with your BMO Sobeys AIR MILES Mastercard account. However, once the AIR MILES reward miles earned on the BMO Sobeys AIR MILES Mastercard are transferred to the AIR MILES account they will be used at the discretion of the Primary AIR MILES member belonging to the number provided.

How do I earn AIR MILES reward miles on my BMO Sobeys AIR MILES Mastercard?

You will earn 2 AIR MILES reward miles for every $20 you spend at participating Sobeys stores in Ontario, Foodland stores in Atlantic Canada as well as at participating IGA stores in Western Canada, and 1 AIR MILE reward mile for every $20 you spend everywhere else Mastercard is accepted. AIR MILES reward miles earned will be awarded cumulatively once a month on your BMO Mastercard statement date, and will be transferred to the AIR MILES Collector card that is linked to your BMO Sobeys AIR MILES Mastercard.

How do I redeem AIR MILES reward miles earned on my BMO SobeysAIR MILES Mastercard?

The AIR MILES reward miles earned on your BMO Sobeys AIR MILES Mastercard will be transferred to the AIR MILES Collector number associated with your BMO Sobeys AIR MILES Mastercard account once a month approximately 1-2 days after your statement date. These reward miles will be combined with all other reward miles earned on the associated Collector card and will then be redeemable for rewards offered by the AIR MILES program. To find out more about the AIR MILES program visit www.airmiles.ca.

Where do I find out more information on the 2x the Miles benefit?

The 2x the Miles earn rate is available to both existing and new BMO Sobeys AIR MILES Mastercard customers beginning May 16, 2018. For information on how the benefit works, please visit airmiles.ca/2xMiles

What do I do if my BMO AIR MILES Mastercard is lost or stolen?

The moment you realize your BMO Sobeys AIR MILES Mastercard is lost or stolen, you must report it to BMO by calling 1-800-361-3361 from North America, or 514-877-0330 internationally (call collect through the Canadian operator).

If you are a member of a credit card registration plan, you can report the lost card to them and they in turn will report this BMO.

If your card is used without your authorization, you will not be liable if; you did not contribute to the unauthorized use; you used reasonable care to safeguard your card and PIN; you notified us by telephone within 24 hours after you learned of the loss, theft or misuse of your card or cheques or after you knew or suspected that someone else knows your PIN; you haven’t reported two or more unauthorized transactions in the last 12 months, and; If you don’t meet these criteria, you will be liable for all charges incurred in connection with the unauthorized use.